Guideline returns non-EU | international
How to return items from non-EU countries
Customs declaration
In the case of international shipments, corresponding customs declarations are always provided by the shipping service provider together with the shipping label. A customs declaration almost always has the same content. Of course, they may differ visually from company to company. We have marked the mandatory parts. These must be filled in correctly.
International returns from non-EU countries must be declared correctly for customs clearance in the destination country. If the information is incomplete, customs cannot process the return properly. In the worst case, the shipment will be returned to the sender. Please note that the return shipment must be made from the same country as the original country of delivery of the order.
In our guide we explain how to declare your return correctly so that customs clearance can go smoothly.
Customs requires the following documents for processing in the destination country:
- customs declaration of contents (often referred to as CN22 or CN23 form)
- original invoice
Customs declaration
In the case of international shipments, corresponding customs declarations are always provided by the shipping service provider together with the shipping label. A customs declaration almost always has the same content. Of course, they may differ visually from company to company. We have marked the mandatory parts. These must be filled in correctly.
1. Address data from the sender
2. Address data from the recipient
3. Define return items
Original invoice
In addition to the customs declaration of contents, the package must be accompanied by the invoice of the original shipment.
Please complete the following information on the invoice:
2. Address data from the recipient
3. Define return items
- please state brand name + usual designation (product type)
- individual prices can be taken from the invoice, please estimate weights
- If there is no possibility to name the shipping method, please add "Returned goods" in the product description field (shown in green in the example)!
Original invoice
In addition to the customs declaration of contents, the package must be accompanied by the invoice of the original shipment.
Please complete the following information on the invoice:
- mark return item
- write in capital letters "RETURNED GOODS" on the invoice.
Pack parcel correctly
The following steps are very important for proper customs clearance. Please follow the instructions exactly!
- remove all old shipping labels and barcodes on the package
- stick the shipping label for the return shipment on the largest surface
- stick the customs declaration and invoice in a transparent foil bag on the package
- arrange documents as below in the transparent document bag or clear pocket (Both documents should be clearly visible!)
Documents
Parcel with documents bag
Alternate with office clear pocket
Return address:
r2 Handels GmbH
Niedersedlitzer Str. 75
01257 Dresden
Germany