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Warranty claim

All goods delivered by us are subject to the statutory warranty of 24 months. If you find a defect in a product, we are sorry.

What do you have to do now?

To solve the problem as quickly as possible we kindly ask you to write an e-mail to [email protected]. The e-mail should contain the following information:

- order ID or customer ID
- meaningful images showing the defect and the product as a whole
- detailed defect description

Notes: Please leave the item unchanged and do not attempt to repair it yourself beyond the manufacturer's instructions! Your own repair attempts may prevent the actual cause from being found and lead to the loss of your claims.
Even if the defect is not obvious, please always include pictures of the item in your email. It helps us to better assess the situation.

What is next?

We will immediately check your complaint and inform you about further steps. If the return shipment is necessary, we will send you a link to the return label and complaint form by e-mail. We will then check the item in question for repair possibilities or exchange it for a new one. It may be necessary to send the article to the manufacturer or distributor for inspection/repair. The processing time of your complaint depends on the product and defect and can take up to 2 weeks. We try to keep the process as transparent as possible and inform you about the intermediate steps of your complaint.

Not every defect is also a material or processing error. To avoid application errors during assembly, it is always worthwhile to take a look at the manual of the manufacturer! If you lost the manual or installation instructions, a visit on the manufacturer's website will help. Of course you can also contact us! We are happy to help you. This works by e-mail to [email protected] or call +49 351 811 975 90 (Mon - Fri 8 am - 4 pm).

In order to handle the processing of your complaint as quickly as possible, please note the following:

- no return of your defect product without pre-registration
- always enclose the warranty form with the package
- send us only cleaned products please
- pack the items safely