All goods delivered by us are subject to the statutory warranty of 24 months. If you find a defect in a product, we are sorry.
What do you have to do now?
To solve the problem as quickly as possible we kindly ask you to write an e-mail to email@example.com. The e-mail should contain the following information:
- order ID or customer ID
- meaningful images showing the defect and the product as a whole
- detailed defect description
What is next?
We will immediately check your complaint and inform you about further steps. If the return shipment is necessary, we will send you a link to the return label and complaint form by e-mail. We will then check the item in question for repair possibilities or exchange it for a new one. It may be necessary to send the article to the manufacturer or distributor for inspection/repair. The processing time of your complaint depends on the product and defect and can take up to 2 weeks. We try to keep the process as transparent as possible and inform you about the intermediate steps of your complaint.
Not every defect is also a material or processing error. To avoid application errors during assembly, it is always worthwhile to take a look at the manual of the manufacturer! If you lost the manual or installation instructions, a visit on the manufacturer's website will help. Of course you can also contact us! We are happy to help you. This works by e-mail to firstname.lastname@example.org or call +49 351 811 975 90 (Mon - Fri 8 am - 4 pm).
In order to handle the processing of your complaint as quickly as possible, please note the following:
- no return of your defect product without pre-registration
- always enclose the warranty form with the package
- send us only cleaned products please
- pack the items safely