With a relaxed 100 days return policy, we offer you beyond the 14-day right of withdrawal, the possibility to return unused items.
If you determine a defect on a product during use, it's a warranty claim. Please contact our support team.
All information about a warranty claim in the link.
How can you return items?
1. print the return form and fully complete it
2. pack the items safely
3. print the return label* and stick it on the package
4. bring it to the package delivery company
To be able to process your return as quickly as possible, please note the following:
- use always the return form
- pack the items safely
- return only unused items in their original box
- do not use the original box of the manufacturer as shipping carton
You can download the return form here:
Create your return label* here:
The processing of your return usually takes about 2-3 business days after arrival. If your return has arrived and processed, we inform you by e-mail. The refund will be made in the same way as the original payment.
*A return label is not available for all countries. If your country is not available, please frank your package sufficiently. The costs for non prepaid consignments will be charged. To all non-EU customers: please declare your delivery as "return for refund" for easier handling at the customs.
r2 Handels GmbH
Straße des 17. Juni 25