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  • Premium Shipping with DHL
  • 100 days return policy


With a relaxed 100 days return policy, we offer you beyond the 14-day right of withdrawal, the possibility to return unused items. The right of withdrawal and the 100-day right of return only apply to consumers.

If you determine a defect on a product during use, it's a warranty claim. Please contact our support team.
All information about a warranty claim in the link.

How can you return items?

1. print the return form and fully complete it
2. pack the items safely
3. print the return label* and stick it on the package or use the QR-code (if available)
4. bring it to the package delivery company

To be able to process your return as quickly as possible, please note the following:

- use always the return form
- pack the items safely
- return only unused/unmounted items in their original box
- do not use the original box of the manufacturer as shipping carton

You can download the return form here:

Create your return label* here:

The processing of your return usually takes about 3-5 business days after arrival. When your return is being processed, we inform you by e-mail. The refund will be made in the same way as the original payment.

It is not possible to exchange a returned item for another directly. If you want an exchange item, please reorder it in the shop. Refunds for returned items will be made as soon as possible.

*A return label is not available for all countries. If your country is not available, please frank your package sufficiently. The costs for non prepaid consignments will be charged.

To all non-EU customers: For customs clearance, it is necessary to declare the return shipment as a "Returned Goods". It is additonally mandatory to attach the original invoice to the outside of the package. Please clearly mark the return items on the invoice and write down in big letters "RETURNED GOODS FOR REFUND" on the invoice.

r2 Handels GmbH
Niedersedlitzer Str. 75
01257 Dresden