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    FAQ (Frequently Asked Questions)


    Questions regarding orders in the r2-bike.com online shop


    Do you have a minimum order value?
    I could not find a certain item in your range. Could you reserve this for me?
    What do the different colours mean under the different items?
    I have questions regarding wheel construction. Who can help me?
    Do you also provide individual wheels or only sets?
    Can I still amend my order or add items afterwards?
    I do not live within the EU. Do I need to pay VAT?
    I have a VAT ID number (EU) and would like to shop without 19% VAT. How do I do this?
    I have a voucher code, where can I redeem it?
    IMPORTANT: taxation according to the country of destination

    Questions relating to the customer account at r2-bike.com


    I can no longer log in to my customer account, what can I do?
    Where can I manage my shipping or billing addresses?
    How do I change my password?

    Questions relating to payment at r2-bike.com


    How do I pay?
    What is Saferpay?
    Where can I find your bank details?

    Questions relating to shipping and delivery from r2-bike.com


    What are the shipping costs?
    Could you also send me my order as a cheaper letter or parcel?
    Könnt ihr meine Bestellung auch per Express verschicken?
    What costs should I expect for deliveries outside of the EU?
    When will my order be dispatched?
    Is it possible to partially deliver my order?
    How will my order be sent?
    Will I receive a Tracking Number to follow my parcel?
    How long will the delivery service take to deliver my parcel?
    European "Beschwerdeverfahren"

    Questions relating to collection at our r2-bike.com store in Dresden


    Could I make and pick up an order directly at your local shop?

    Questions relating to complaints, exchanges and returns


    I would like to exchange or return an item. How do I do this?
    Which items can I exchange?
    Are there any items that cannot be exchanged?
    Are there any items that cannot be exchanged?
    How long do I have to return or exchange an item?
    Do I have to pay to return an item?
    Where can I find a returns note?
    Will I get my money back when the item is returned?
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