shipping country:
  • Premium Shipping with DHL
  • 100 days return policy

FAQ (Frequently Asked Questions)

Questions regarding orders in the online shop

Do you have a minimum order value?
I could not find a certain item in your range. Could you reserve this for me?
What do the different colours mean under the different items?
I have questions regarding custom wheelsets. Who can help me?
Do you also provide individual wheels or only sets?
Can I still amend my order or add items afterwards?
I do not live within the EU. Do I need to pay VAT?
I have a VAT ID number (EU) and would like to shop without 19% VAT. How do I do this?
I have a voucher code, where can I redeem it?
IMPORTANT: taxation according to the country of destination

Questions relating to the customer account at

I can no longer log in to my customer account, what can I do?
Where can I manage my shipping or billing addresses?
How do I change my password?

Questions relating to payment at

How do I pay?
What is Saferpay?
Where can I find your bank details?

Questions relating to shipping and delivery from

What are the shipping costs?
Can you also send my order by express?
Can you ship my order to a packing station or directly to a branch office?
Could you also send me my order as a cheaper letter or parcel?
What costs should I expect for deliveries outside of the EU?
When will my order be dispatched?
Is it possible to partially deliver my order?
How will my order be sent?
Will I receive a Tracking Number to follow my parcel?
How long will the delivery service take to deliver my parcel?
European online dispute resolution

Questions relating to collection at in Dresden

Is it possible to pick up my order in Dresden?

Questions relating to returns, exchanges and warranty claims

I would like to return an item. How do I do this?
How long can I return an item?
Can I exchange items for other items?
Which items can I exchange? Which not?
Where can I find a return label?
How long do you need to finish my return?
Will I get my money back when the item is returned?
A product from my order has a defect. What should I do?