FAQ (Frequently Asked Questions)
Questions regarding orders in the r2-bike.com online shop
Do you have a minimum order value?
I could not find a certain item in your range. Could you reserve this for me?
What do the different colours mean under the different items?
I have questions regarding custom wheelsets. Who can help me?
Do you also provide individual wheels or only sets?
Can I still amend my order or add items afterwards?
I do not live within the EU. Do I need to pay VAT?
I have a VAT ID number (EU) and would like to shop without 19% VAT. How do I do this?
I have a voucher code, where can I redeem it?
IMPORTANT: taxation according to the country of destination
Questions relating to the customer account at r2-bike.com
I can no longer log in to my customer account, what can I do?
Where can I manage my shipping or billing addresses?
How do I change my password?
Questions relating to payment at r2-bike.com
How do I pay?
What is Saferpay?
Where can I find your bank details?
Questions relating to shipping and delivery from r2-bike.com
What are the shipping costs?
Can you also send my order by express?
Can you ship my order to a packing station or directly to a branch office?
Could you also send me my order as a cheaper letter or parcel?
What costs should I expect for deliveries outside of the EU?
When will my order be dispatched?
Is it possible to partially deliver my order?
How will my order be sent?
Will I receive a Tracking Number to follow my parcel?
How long will the delivery service take to deliver my parcel?
European online dispute resolution
Questions relating to collection at r2-bike.com in Dresden
Is it possible to pick up my order in Dresden?
Questions relating to returns, exchanges and warranty claims
I would like to return an item. How do I do this?
How long can I return an item?
Can I exchange items for other items?
Which items can I exchange? Which not?
Where can I find a return label?
How long do you need to finish my return?
Will I get my money back when the item is returned?
A product from my order has a defect. What should I do?