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    FAQ (Frequently Asked Questions)


    Questions regarding orders in the r2-bike.com online shop


    Do you have a minimum order value?
    I could not find a certain item in your range. Could you reserve this for me?
    What do the different colours mean under the different items?
    I have questions regarding custom wheelsets. Who can help me?
    Do you also provide individual wheels or only sets?
    Can I still amend my order or add items afterwards?
    I do not live within the EU. Do I need to pay VAT?
    I have a VAT ID number (EU) and would like to shop without 19% VAT. How do I do this?
    I have a voucher code, where can I redeem it?
    IMPORTANT: taxation according to the country of destination

    Questions relating to the customer account at r2-bike.com


    I can no longer log in to my customer account, what can I do?
    Where can I manage my shipping or billing addresses?
    How do I change my password?

    Questions relating to payment at r2-bike.com


    How do I pay?
    What is Saferpay?
    Where can I find your bank details?

    Questions relating to shipping and delivery from r2-bike.com


    What are the shipping costs?
    Can you also send my order by express?
    Can you ship my order to a packing station or directly to a branch office?
    Could you also send me my order as a cheaper letter or parcel?
    What costs should I expect for deliveries outside of the EU?
    When will my order be dispatched?
    Is it possible to partially deliver my order?
    How will my order be sent?
    Will I receive a Tracking Number to follow my parcel?
    How long will the delivery service take to deliver my parcel?
    European online dispute resolution

    Questions relating to collection at r2-bike.com in Dresden


    Is it possible to pick up my order in Dresden?

    Questions relating to returns, exchanges and warranty claims


    I would like to return an item. How do I do this?
    How long can I return an item?
    Can I exchange items for other items?
    Which items can I exchange? Which not?
    Where can I find a return label?
    How long do you need to finish my return?
    Will I get my money back when the item is returned?
    A product from my order has a defect. What should I do?
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