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WITHDRAWAL | RETURN


Withdrawal


After receiving your order, you can cancel the purchase contract within 14 days. The right of withdrawal only applies to consumers only. For comprehensive information on your right of withdrawal « click here ».

important notes:

  • use the delivery note (see attachment in the dispatch confirmation) or return form (« click here »), print it and add it to your return parcel
    • → Please note: your return cannot be processed without information in the parcel!
  • pack the items securely (do not use the product packaging as a shipping box)
  • free use of the return label within the 14 days withdrawal period (1x per order)
  • International returns from non-EU countries must be declared correctly for customs clearance in the destination country. We have prepared a guide on this « click here »
  create a return label 🜄

30 days return policy


If your 14-day right of withdrawal has already expired, we offer you a 30-day right of return (from date of delivery), which gives you the opportunity to return items. The return policy only applies to consumers.

important notes:

  • only unused/unassembled items
  • original packaging is present and undamaged
  • use the delivery note (see attachment in the dispatch confirmation) or return form (« click here ») , print it and add it to your return parcel
    • → Please note: your return cannot be processed without information in the parcel!
  • pack the items securely (do not use the product packaging as a shipping box)
  • you pay the return costs
  • International returns from non-EU countries must be declared correctly for customs clearance in the destination country. We have prepared a guide on this « click here »

return address:
r2 Handels GmbH
Niedersedlitzer Str. 75
01257 Dresden
Germany


Item defective?


If you discover a defect in an item during use, this is a warranty claim. In this case, please contact our support team.
« Click here for all information on warranty claims ».




  Frequently asked questions about withdrawal and returns

What is the difference between withdrawal and right of return?
When exactly does the withdrawal period begin and end?
Can I send my return to you free of charge?
Where can I find the return label?
There is no return label for my country. What should I do?
Where can I find the return form?
Can I exchange items for others?
Can I return several items from different orders in one shipment?
How long does it take to process my return?
Special case processing time for returns from Portugal and Sweden
I paid for my order by cash on delivery. How will I be refunded?
I don't have a printer. Is there an alternative for creating the return documents?
I do not live in the EU. What information do I need to provide to customs?