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Corona Status



Dear friends of the bicycle!


The Corona virus now determines the everyday life of all of us. Every day, we receive questions about product availabilities, delivery times, but also about the situation at r2. On the following page we would like to give you an overview of the status of various topics. The page will be constantly updated as soon as we have new information.



Status: r2-bike

We also do everything possible to prevent the spread of the Corona virus. At the same time, of course, we want to be available for you. For this purpose we have taken various measures to be able to offer you our usual service in the long term. You can still order as usual. We will process your order as quickly as possible and ship it the same day if possible. Some staff of the support team work in home office. Unfortunately, this can lead to a limited telephone availability. We kindly ask you to send your inquiries via e-mail - support@r2-bike.com

Status: delivery countries

Please note that due to the current situation your package may take longer to deliver as usual. The parcel service providers work day and night for the fast delivery of your parcel, but of course they also have to deal with restrictions that can possibly delay the delivery process.

Belgium:
The situation at DHL's delivery partner, bpost, is slowly easing. However, there may still be delays in delivery as the accumulated backlogs are being gradually reduced.

France:
DHL's delivery partner, La Poste, will only deliver packages 3 days a week due to the current situation. In addition, there is an acceptance stop for packages with an edge length of more than 60cm. We will check all incoming orders from France for compliance with the specified dimensions and will inform you if delivery is not possible at the current time.

USA:
Due to the large number of cancelled scheduled flights to the USA, the available capacity for packages is considerably reduced. In this case this leads to increased costs and possibly longer delivery times. DHL therefore charges a crisis surcharge for every package sent to the USA. Unfortunately, we have to temporarily add a 10€ surcharge to the shipping costs.


The following countries can currently no longer be supplied by DHL due to insufficient capacities or regulations in the respective countries:
> Algeria
> Antigua and Barbuda
> Aruba
> Azerbaijan
> Bahamas
> Barbados
> Belize
> Bermuda
> Bolivia
> Bonair
> Botswana
> Brunei Darussalam
> Burkina Faso
> Burundi
> Cape Verde
> Cayman Islands
> Central African Republic
> Chad
> Chile
> Colombia
> Comoros
> Congo
> Costa Rica
> Côte d'Ivoire
> Cuba
> Curaçao
> Democratic Republic Congo
> Djibouti
> Dominica
> Dominican Republic
> East Timor
> Ecuador
> El Salvador
> Fiji
> French Polynesia
> Gambia
> Ghana
> Grenada
> Guadeloupe
> Guatemala
> Guinea
> Guinea-Bissau
> Guyana
> Haiti
> Honduras
> India
> Iran
> Jamaica
> Kenya
> Kuwait
> Laos
> Lesotho
> Liberia
> Libya
> Malawi
> Maldives
> Mali
> Martinique
> Mauritania
> Mauritius
> Mexico
> Moldova
> Monaco
> Mongolia
> Montenegro
> Morocco
> Myanmar
> Nepal
> New Caledonia
> New Zealand
> Nicaragua
> Niger
> Nigeria
> Panama
> Papua New Guinea
> Paraguay
> Peru
> Philippines
> Réunion
> Saint Kitts and Nevis
> Saint Vincent and the Grenadines
> Samoa
> SãoTomé and Principe
> Senegal
> Sierra Leone
> Somalia
> Somalia
> Sri Lanka
> St. Helena/Ascension/Tristan da Cunha
> St. Lucia
> St. Maarten
> Sudan
> Suriname
> Swaziland
> Tasmania
> Trinidad and Tobago
> Tunisia
> Tuvalu
> Uganda
> Uruguay
> Uzbekistan
> Vanuatu
> Venezuela
> Wallis and Futuna
> Western Sahara
> Zimbabwe



Status: Manufacturer and suppliers

At the moment, most of our worldwide suppliers are working and can continue to supply us with parts for your bike. However, it is possible that planned delivery dates will be postponed due to delays in shipping or a change in the supply of raw materials. If manufacturers and distributors should restrict or completely stop their operations due to official orders or to protect their employees, we will provide further information.

Carbon-Ti / Extralite / Leonardi Racing / Cruel / Oakley / Alpitude:
The closure of many factories in Italy ordered by the government and possible dependence of manufacturers on suppliers may lead to delays in the production chain. This may result in a delay in delivery at short notice.

HOPE:
The company HOPE has decided to protect its employees and keep operating procedures to a minimum. The production capacities are of course currently affected by this. The delivery time for all articles not in stock is about 4 weeks.

Darimo:
Darimo has stopped the production of its carbon parts due to the strong spread of Covid19 in Spain and is concentrating on the development and approval of a ventilator.



All articles listed in our shop with the delivery status "available from stock" are in our stock and can of course still be delivered to you.


We thank you for your understanding and stay healthy!