Note on processing time

Usually we try to answer all incoming requests within 24 hours. But what is still as usual in the current time? Due to Covid-19 the demand in the online shops has increased strongly. We do everything possible to handle the large number of incoming emails as quickly as possible. Nevertheless, unfortunately there are delays.
Currently we need about 2-4 days to answer your request.
Please refrain from further inquiries about the processing status, as this will further delay the response time of all e-mails.We ask you to excuse the waiting time. All staff members do their best to be there for you.

Thank you for your understanding and stay healthy!
Your Team from r2-bike