Help & Contact

No, you do not need a customer account to place an order. You have the possibility to order as a guest.

It is not possible to order by phone. If you need help with an online order, return or complaint, our service team ([email protected]) will be happy to help you.

If your order is not yet in the shipping process, it is possible to cancel, exchange or add items and change the delivery or billing address. You can inform us of your change request by e-mail ([email protected]) or telephone. If you wish to cancel your order completely, this is also possible.

Currently, registered customers can only view a simplified order status in the customer account - open, shipped or cancelled.

For example, if you have ordered items with several delivery dates, we will send you a weekly e-mail with a list of all items and delivery dates. If you are impatient, we can send you the current status again by e-mail on request. Please write an e-mail to [email protected] with your order number.

If you cannot find an item in the r2-bike.com online shop, we can help you. In this instance, you can write us an e-mail to [email protected] with your desired item and a link to the retailer or another online shop. We will investigate your enquiry and send you a quote via e-mail.

If an item is displayed with delivery date unknown, the supplier cannot give us a date or the date is very uncertain. You cannot add the item to your shopping cart. However, it is possible to be informed as soon as the item is available again. Please use the field "NOTIFY ME WHEN THIS ITEM IS AVAILABLE".

VAT is automatically calculated based on your shipping address. If the shipping address is outside the EU, VAT is automatically deducted from the order value.

The reasons for charging a minimum order value are import regulations of the respective countries. Exports up to a certain value would have to be charged by us with the country-specific VAT. Unfortunately, this regulation is not applicable in our shop system. Therefore we have to charge a minimum order value. Exports above the threshold (minimum order value) can be charged and shipped without VAT as usual. Customs clearance including the calculation of import duty and import VAT takes place in the destination country.

Minimum order value by country

Great Britain: 160 € incl. shipping costs (7,50 € DHL, 12,50 € UPS, 27,50 € DHL bulky goods)
Norway: 265 € incl. shipping costs (7,50 € DHL, 12,50 € UPS, 27,50 € DHL bulky goods)
Singapore: 280 € incl. shipping costs (29,50 € DHL, 49,50 € DHL bulky goods)

In order to avoid paying unnecessary shipping costs, we recommend that you select the order quantity in such a way that the minimum order value is reached in total. Let's take an order from Great Britain as an example. If your ordered goods have a value of at least 152,50 €, you only pay the standard shipping costs of 7,50 €, because positions reach the minimum order value of 160 €. If you choose UPS shipping for 12.50 €, for example, you should have goods worth at least 147.50 € in your shopping basket.

If you are only a few euros short of the minimum order value, we recommend filling up your shopping cart with food or screws.

For orders below the minimum order value, the shipping costs will be adjusted accordingly so that the total is at least 160 € (GB), 265 € (NO) or 280 € (SG) and thus is therefore above the stated thresholds.

Thank you for your understanding

Usually the shop recognises your location via the IP address and displays the appropriate country-specific VAT. If the browser does not release the location (e.g. via blocker), the German VAT of 7% and 19% is always displayed as standard. As soon as the delivery country is known in the order process, the VAT will be adjusted accordingly. This means that you may be shown different prices in the order process.

IMPORTANT: taxation according to the country of destination

Since march 2012, there is a EU-wide law for taxation according to the country of destination (VAT tresholds). Mail-orders have to charge and transfer taxes according to the regulations of the customer's destination when a certain threshold is excessed.

Please enter your VAT ID number into the information box and finish your order. We will check the VAT ID, adjust the order accordingly without VAT and update your order. Afterwards we will inform you about the changes by e-mail and refund the prepaid VAT.