WITHDRAWAL | RETURN

The cancellation period (withdrawal) begins with the delivery of the goods. You can cancel your purchase within the next 14 days from the following day. The easiest way to do this is to fill out the enclosed delivery note. Then send the goods back to us.

Within the 14-day cancellation period (withdrawal), you can create a return label on our website. This means that the return is free of charge for you.

Please note that we only provide a free return within the right of withdrawal of 14 days. After this period, you will have to pay the return costs. We provide one (1x) return label free of charge per order.

You can create a return label here:

  create a return label 🜄

  Balgarija | Bulgaria

  Belgique | Belgium

  Česko | Czech Republic

  Danmark | Denmark

  Deutschland | Germany

  Eesti | Estonia

  Éire | Ireland

  Elláda | Greece

  España | Spain

  France

  Italia | Italy

  Kýpros | Cyprus

  Latvija | Latvia

  Lietuva | Lithuania

  Luxembourg |

  Magyarország | Hungary

  Malta

  Nederland | Netherlands

  Österreich | Austria

  Polska | Poland

  Portugal

  România | Romania

  Slovenija | Slowenia

  Slovensko | Slovakia

  Suomi | Finland

  Sverige | Schweden

A return label is not available for all countries. If your country is not available, please frank your parcel sufficiently. Insurance of the shipment is recommended. You are responsible for the return shipping costs. Unfree shipments will be charged.

return address:
r2 Handels GmbH
Niedersedlitzer Str. 75
01257 Dresden
Germany

Every order we deliver is accompanied by a delivery note. On the delivery note you will find all the information you need to return the goods. Please enclose the completed delivery note with your return.

If you no longer have the delivery note, you can print out a return form: « click here ».

It is impossible to exchange a returned item directly for another item. If you would like an exchange item, please order it again in the shop and pay it. Refunds for returned items will be made as soon as possible.

If you like to return several items from different orders, please send all items together in one shipment. Enclose the completed delivery notes or return forms accordingly. A delivery note or return form should be enclosed for each order. This will enable us to allocate the items to the respective orders to process your return more quickly.

The processing of your return usually takes about 3 - 5 working days after arrival. If your return is being processed, we will inform you by email. The refund will be processed in the same way as the original payment.

If our return label is used for returns from Portugal or Sweden, there may be a longer processing time for the return. This is due to the return process. Return packages are handled differently in Portugal and Sweden from the shipping provider. As a result, the shipping time can be up to 4 weeks.
If you are in a hurry, the package can also be sent to us at your own expense.

For a refund of a C.O.D. payment, we need the full name and IBAN of the account holder. Please note the data on the delivery note. If you use our return form, there are predefined fields for the information.

return form:
It is best to use our delivery note for your return. You will find all the information you need for your return on it. If you no longer have the delivery note, please enclose a note with your full name and the return items. It would be great if you could also note the order number from your order confirmation.

return label:
For returns from Germany, DHL offers a QR code. This is provided after the label has been created. With the QR code on the smartphone, the label is printed at the post office or at the DHL pack station.